Microsoft services that will increase operational efficencies and save you time

Johnny Thai • Sep 27, 2023

Microsoft Services Portfolio

Protect M365 Principles

Finding the perfect hardware and software solutions is just the beginning! Once you've got that covered, there's the whole journey of deploying, testing, and safeguarding your devices and data. But don't worry, we're here to make it all super easy for you. Our dedicated teams are at your service around the clock, ready to assist you and your business.


In this post, we'll highlight some of the most common services requested for Microsoft products in today's tech world. However, remember our capabilities go beyond this list, so feel free to reach out and find out how we can help you elevate your tech needs to the next level. We're all ears!

  • M365 Migration Services

    •     Requirements Assessment.
    •     Mailbox Migration.
    •     OneDrive For Business Migration.
    •     SharePoint Migration.
    •     Microsoft Teams Migration.
    •     User Acceptance Testing.

  • Cloud Assessment and Migration Services

    • Workload Assessment for Azure Migration Readiness.
    • Identification of workload in Simple, Medium and Complex.
    • ASR or Azure Migrate Based Migration Approach.
    • Lift and Shift Workload to Azure.
    • Failover and Failback Testing.
    • User Acceptance Testing.

  • Intune Deployment and Migration Services

    • Requirements Assessment.
    • Intune Baseline Deployment.
    • Intune Autopilot Deployment.
    • Advanced Intune Deployment (Conditional Access and App Protection.
    • Microsoft System Center Configuration Manager (SCCM) Migration to Intune.
    • Process Documentation and Knowledge Transfer.

  • Microsoft 365 Support Services

    • Global 24x7 Support.
    • Multilingual.
    • Level 1  and Level 2 Support with Level 3 Escalations Management to Microsoft.
    • End to End Resolution Ownership.
    • Microsoft Certified Staff.
    • Single Pane of Glass Visibility for Microsoft 365 licensing ultilisation and management.
    • More than 99.5% tickets responded with Service Level Agreements (SLAs).
    • Over 90% Customer Satisfaction Score.

  • Workplace as a Service

    • M365 Deploymemt and Tenant Setup.
    • Mailbox Migration, OneDrive Migration.
    • AVD Deployment.
    • Security Endpoint Detection and Response (EDR) Deployment.
    • Proactive Monitoring and Management of Azure Virtual Desktop (AVD) and Non-AVD Workloads.
    • Cloud Optimisation and Forecasting.
    • Patch Management.
    • Security Management and Security Operations Centre (SOC).
    • 24x7 NOC.
    • Level 1 and Level 2 Microsoft Cloud Support and Level 3 Escalation Management to Microsoft.

  • Centralised Servicedesk Services

    • 24x7 Global Support.
    • Incident Management.
    • Service Request and Change Management.
    • System Breakfix Support.
    • Active Directory Administration.
    • M365 Admin and Breakfix Support.
    • Antivirus Breakfix Support.
    • Microsoft Desktop and General Applications Breakfix Support.
    • Escalations and Cordination with Third Party OEM's.

  • Microsoft Manage Detection and Response (MDR) and Security Operations Centre (SOC)

    • Security Assessment.
    • Microsoft Tenant Security Setup.
    • Microsoft Defender for Endpoints Deployment.
    • Microsoft Defender for Identity Deployment.
    • Microsoft Defender for Office 365 Deployment.
    • Microsoft Sentinel Security Information and Event Management (SIEM) Deployment.
    • Managed Detection and Response (MDR) Services for Microsoft Defender.
    • 24x7 Security Operations Centre.
    • Security Incident Response and Remediation.
    • Threat Analysis and Investigation (SOAR).

  • Managed Endpoint Services

    • Proactive Monitoring and Management.
    • Patch Management.
    • Alert Management and Remediation.
    • 24x7 Centralised Helpdesk Support. 
    • M365 Admin and User Support.
    • Network, Wi-Fi and VPN Connectivity Support. 
    • Active Directory User Management.
    • Remote Breakfix Management.
    • System Optimisation.
    • Managed Endpoint Detection and Response (EDR) with Security Operation Centre (SOC).

  • Azure Managed Cloud Services

    • Proactive Monitoring and Management.
    • Cloud Optimisation and Forecasting.
    • Patch Management.
    • Service Management.
    • Security Management and Security Operations Centre (SOC).
    • 24x7 Network Operations Centre (NOC).
    • Level 1 and Level 2 Azure Support.
    • Level 3 Escalations Management to Microsoft.
    • Infrastructure as a Service (IaaS) Virtual Machines (VM) Uptime, Patch Compliance, Antivirus Compliance, Service Level Agreements (SLA).

  • Intune Managed Services

    • 24x7 Global Support.
    • Intune Management.
    • Creation, Deletion and Updating Objects.
    • Client Installation.
    • Device Enrolment and Disenrolment.
    • Autopilot Registration using Intune.
    • Intune Health Check.
    • Alert Review and Management.
    • License Usage and Compliance.
    • Review Intune Reporting and Provide Recommendations. 

  • Azure Virtual Desktop (AVD) Deployment and Managed Services

    • Existing Environment Readiness Assessment.
    • Azure Tenant Readiness.
    • Security Implementation.
    • AVD Session Hosts and Virtual Machines Deployment Custom Image Creation.
    • FSLogic Deployment.
    • User Profile Data Migration.
    • Azure Virtual Desktop (AVD) Managed Services.
    • Proactive Session Monitoring.
    • Patch Management.

  • Remote Infrastructure Managed Services.

    • 24x7 Global Support.
    • Server Management.
    • Storage Management.
    • Network Management.
    • Database Management.
    • Virtual Machine Management.
    • Internet Service Provider (ISP) and Virtual Private Network (VPN) Management.
    • Tier 1/Tier 1 Support.
    • Patching and Upgrades Management.

  • Business in a Laptop

    • Centralised Service Desk.
    • Laptop and Desktop Support.
    • M365 Support Services.
    • Proactive Monitoring.
    • Patch Management.
    • Predictive Fault Monitoring.
    • M365 Migration Services.
    • Intune Deployment Managed Services.
    • Managed Detection and Response (MDR) and Security Operations Centre (SOC) Services.
    • Cyber Insurance Compliance.
    • Backup and Recovery.
    • Device Imaging.
    • Asset Lifecycle Management.
    • Identity and Access Management (IAM).

M365 Advanced Support Service


This services aims to ensure you and your staff remain productive as we assist to resolve issues and answer queries effectively.


  • Tenant Administration
  • User Management
  • Subscription Management
  • License Management
  • Partner Centre Related Requests
  • Password Resets
  • Direct Microsoft Escalations for Service Outage Scenarios
  • Customer Onboarding
  • Tenant and Domain Onboarding
  • Setup Office 365 apps and End User Devices
  • Outlook Email Client Configuration
  • Teams Chat and Calling Configuration
  • Office 365 Setup on Various Devices (Win, iOS, Android)
  • Customer Support
  • Troubleshooting Application Install/Removal Issues
  • Resolving Teams Chat or Calling Issues
  • Resolving Service Configuration or Failure Issues
  • Troubleshooting Error Messages (Word, Excel, etc)
  • Login Activation Issues
  • Unable to Install Application
  • Unable to Remove Application
  • Adding Domains


Benefits

  • Single Point of Contact for Admin and End Users
  • 24x7 Availability of Support
  • Access to Open Support Tickets
  • Resolution Ownership Until Closure
  • Priority Response and Resolution
  • Ensures Business Uptime
  • Microsoft Escalations Management
  • Access to Certified Microsoft Engineers


M365 Professional Support Service


  • Compliments the M365 Cloud Solution Provider Program (CSP) Support and the M365 Advanced Support Service.
  • Introduces a Higher Level of Support.
  • Level 2 and Above Expertise Delivered Support.
  • Voice Support Delivered in Multiple Languages - English, French, Spanish, German and Italian.
  • Chat and Email Support Delivered in Almost 60+ Languages.
  • Available for LE and Device as a Service (DaaS) Customers as well
  • Apart from Level 1 and Level 2 Support, Customers Will Also Be Entitled to receive
  1. Quarterly Anti-Phishing Campaigns.
  2. Implementing Standard Security Configuration.
  3. Root Cause Analysis of Complex Issues.
  4. Escalations and Triage Support.


Benefits

  • Level 1 and Level 2 Help Desk on Windows 10 Support included with Microsoft 365 Support with Exchange Online Protection (EOP) Security Settings Assistance
  • Single Point of Contact for Admin and Users
  • 24x7 Availability of Support
  • Access to Open Support Tickets
  • Resolution Ownership Until Closure
  • Priority Response and Resolution
  • Ensure Business Uptime
  • Microsoft Escalations Management
  • Access to Certified Microsoft Engineers

If you would like us to give you a call about the above services or to discuss your needs on another project, simply send is a message using the form below. Alternatively, you can email us on sales@konverge.com.au or call us on 1300 019 919.

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